Shipping & Returns

Shipping & Returns

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Shipping Policy

1. Processing Time:

   • All orders are processed swiftly within 1-2 business days to ensure prompt delivery.

2. Shipping Options:

   • DHL Express Shipping: Fast delivery in 2-5 business days for just £4.90.

   • DHL Free Shipping: Enjoy complimentary delivery within 4-9 business days.

3. Order Tracking:

   • Stay updated with your shipment. A confirmation email with tracking details will be sent as soon as your order is dispatched.

4. Customs, Duties, and Taxes:

   • Please note that customs and taxes are the responsibility of the customer. PetEase is not liable for any additional charges incurred.

Return Policy

1. Hassle-Free Returns:

   • We offer a 30-day return window from the date of receipt, ensuring peace of mind with your purchase.

2. Return Conditions:

   • Items must be unused, in their original packaging, and in the condition you received them.

3. Refund Process:

   • Upon receiving your returned item, we will promptly inspect it and notify you. Approved returns will be refunded to your original payment method.

4. Return Shipping Costs:

   • Please note that return shipping costs are non-refundable. If a refund is issued, the original return shipping cost will be deducted.